Returns Policy

At Hermancheap.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with the following policy.

Return Window
You may return most items within 30 days of delivery. The product must be unused, in its original condition, and in the original packaging with all tags attached. Proof of purchase is required for all returns.

Non-Returnable Items
For health and safety reasons, certain items cannot be returned unless faulty. These include, but are not limited to, clearance items, personalized products, and intimate apparel.

Return Process
To initiate a return, please visit our Returns Portal on our website. You will need your order number and email address. Once your return request is approved, you will receive instructions on how to proceed. Returns sent without prior authorization may not be accepted.

Return Shipping
You are responsible for the cost of return shipping unless the item is faulty or we have made an error. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Refunds
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order on our website.

Faulty or Damaged Items
If you receive a faulty or damaged product, please contact us within 14 days of receipt. We will cover the cost of return shipping and provide a full refund or replacement, including original shipping charges.

For more detailed information about our return process, please visit our Returns FAQ section on our website.